Terms and Conditions

Delivery

The items displayed for sale on this website are either Stock Items, Pre-order Items or Tailor Made Items.

  1. Stock items which are available immediately and if ordered by 3pm can be dispatched the same day Monday to Friday (excluding bank holidays and public holidays).
  2. Pre-order items usually take approximately 1 to 2 weeks to be dispatched out to the customer.
  3. Tailor made items take approximately 6 weeks to be dispatched out to the customer.
  4. Item availability is clearly shown on the product detail page and once the item has become available into stock can be dispatched out with a 3 day time frame for delivery (this may vary depending on the courier’s work schedule and the time of year).
  5. All our items are dispatched by Royal Mail and a signature will be required for delivery (we reserve the right to change courier if necessary).
  6. We will inform you as soon as practically possible If there is a change with a delivery date.

Returns

We hope that you will be happy with the purchase of your dress, but if for any reason you are not, we will gladly assist you with a prompt return. We offer 100% money back guarantee on eligible items.

  1. All items to be returned must be sent back within 14 days of purchase.
  2. In the first instance please contact us with the reason for returning the item and we will then issue a reference number and the return address.
  3. Please note we will not refund any item that has been worn, damaged, marked or stained, has any kind of hairs on the item, either human or pet hairs, smells of smoke, perfume or food odour and if the item has any picks and runs in the fabric  The original tags must still be attached.
  4. All items are thoroughly inspected before dispatch and on the items return; if the item cannot be resold, then we will not accept the return.
  5. We will not accept returns of items that have been damaged in transit because they were incorrectly packaged.
  6. If you have not paid the correct postage on a returned parcel resulting in us having to make a payment to the Post Office, then we will deduct the amount paid from the refund due.
  7. All parts and pieces of any items must be included.
  8. Please ensure that you return the item via a ‘signed for service’ as any items lost in the post will not be refunded.

Exchanges

Our number one priority is your satisfaction with our products and should you receive an item and wish to exchange it for a different size, style or colour please email us at sales@weddingandpromboutique.co.uk and we will be glad to assist you in handling your exchange.

  1. If you wish to exchange an item for a different size we will exchange one item free of delivery charge.
  2. If you wish to exchange an item for a different colour or style, then there will be a small delivery charge.
  3. If you later wish to return the exchanged item, we will make a charge for delivery..
  4. The buyer pays the postage for returned items.
  5. We will need the original item returned back to us before we will dispatch the exchange item.

Refunds

  1. Once the item has been received and has been returned to stock for resale, we will then issue a refund to your original payment method.
  2. Any deductions will be notified beforehand.